POINT OF VIEW PAPER ON PROFESSIONAL CLAIMS MANAGEMENT
While price is always a driving factor in any run-off transaction, long-term risks can easily undermine any “deal” a seller gets when price trumps proper diligence. That diligence depends heavily on the right understanding of and care for claims. When claims are not managed correctly, negative perceptions of an insurer’s brand can become part of the market’s long-term memory (and case law). It’s vital to do business with providers who want to protect your reputation as part of protecting theirs.